What is a Managed Services Provider?
A managed services provider is a more structured way for Tech Support companies to provide a higher level of service at a predictable fixed cost to their clients and more effectively meet the challenges of Business Technical Support in 2018 and beyond.
Why choose an MSP to work with you?
By having an MSP yearly contract with a Tech Support company it helps you by reducing instances of technical difficulty within your company by allowing the Tech Support company to keep a closer eye on your security, computers, and backups. The company you partner with will have a much better understanding of your requirements as they will be visiting your premises with on-site visits a couple of times a year and have 27/7 access to your office computers via remote monitoring software, this frequently allows the Technician to know about technical problems even before your staff do. They can then quickly issue you with a support Ticket to remediate the issue saving your staff from not being able to carry out their daily tasks curing many problems before they occur.
Why MSP is superior to AD HOC Break-fix?
With a traditional pay-as-you-go/ad hoc break-fix Technical Support company you will have a greater chance of being affected by and having downtime in your company this can lead to lost productivity and issues with your own clients. A break-fix company’s primary goal is to respond to your issue after it has happened, this band-aid after the fact approach is not going to prevent it from happening in the first place.
An MSP will have a much greater understanding of your company network and computers what your operational requirements are as they will be continually servicing and using preventative maintenance on your systems. They will also not need to be continually educated on what your requirements and systems are every time you have an individual issue.
This allows for quicker diagnosing and repairing of emergency issues that could disrupt and affect your company. Your staff will also have a more familiar relationship with an MSP provider and they are obliged to give you a higher level of service and much faster response times. This will help to reduce staff stress and your own headaches as well as possible serious revenue loss.
Do break-fix companies really understand the importance of GDPR and Data Backups?
Keeping your company information private and safe has never been more important or potentially devastating if there is and instance of data loss or a security breach, studies have shown that 7/10 clients would no longer be prepared to work with or buy from a company that lost, or worse still leaked their confidential information. This confidential information is exactly what hackers now are going after, This can be even more damaging than a Ransomware Virus that can permanently lock up your company entire information.
There are now billions of people in the world, each year hundreds of millions of them in poorer third world countries that are now getting access to lower cost computers and faster Internet connections as prices reduce and the market matures. This means that in very real terms the real world threats to information security inside any company in Ireland in any Industry is increasing exponentially each year.
Is an MSP service agreement more expensive?
The answer to that is yes if you consider proper security and preventative maintenance as a cost, not a minimum security baseline, many companies in Donegal frequently do not have enough computers or network requirements to hire there own qualified in-house I.T. Support staff, they sometimes even rely on existing Admin staff that in some instances can oversell there own experience and ability’s, many of them are in no way qualified or even experienced to safely resolve issues without causing even more serious problems, as the saying goes..YOU DON’T KNOW WHAT YOU DON’T KNOW!
Frequently the business owner does not see their I.T. systems as a money making part of their operation however that is not the case as most communications with clients and day to day operations are carried out on the company’s computers and network. If they go down so does the company, you are effectively paying for staff to sit around as most tasks now require Internet access this can become expensive if the issue is not resolved quickly enough.
This can seriously impact your business when it makes your company appear incompetent to the many clients that you depend on for revenue. Telling your clients that you have been hit with a Ransomware virus, have been hacked or have lost or leaked there information or that the computer is broken down can have a serious impact on the company both in the short-term and long-term through loss of client confidence, actual clients and even in some cases GDPR penalty’s and expensive legal ramifications.
Sometimes we all need advice and help to move forward, feel free to contact us if you require a no obligation free company I.T. review.
Contact us today to ask about our budget-friendly managed IT service plans that can save you time and money. We’re here to chat at 0863756907.