What is a Managed Services Provider?
A managed services provider is a more structured way for Technical Support Companies to provide a higher level of service to their clients.
Why choose an MSP to work with?
By having an MSP yearly contract with a Tech Support company it helps you by reducing instances of Technical difficulty within your company by allowing the Tech Support company can keep a closer eye on your security, computers, and backups.
The company will have a much better understanding of your requirements as they will be visiting your premises with on-site visits a couple of times a year and have 27/7 access to your office computers via remote monitoring software, this frequently allows the Technician to know about Technical Problems even before your staff do. They can then quickly issue you with a support Ticket to remediate the issue saving your staff from not being able to carry out their daily tasks.